This Statement is effective as of 10TH November 2020.

Maintaining your trust is one of our primary objectives. Your privacy is important to Xpand Business Services. This Statement discloses the information practices for ‘www.xpanduae.com’ website and its subsidiaries websites. IOS/ Android application and user interphase, what type of information about our website’ users is gathered and tracked, and how the information is used, shared or otherwise processed offline.  Our products and services in this Privacy Statement include apps, programs, and devices.

This Statement applies to Xpand websites link https://www.xpanduae.com/privacypolicy/ 

Why and how we collect and use your personal information

We may gather your personal information as an individual for various purposes, such as the following:

• Information

We register individuals visiting our sites and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.

• Use of websites or other online services like application and user interphase. 

While entering our website, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We may also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

• While responding to your request for information, order, or support

When you contact us in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

• Contacting employees of our clients, prospects, partners and suppliers

In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.

• Use of our App & User interphase services

We  may collect information about your use of our Applications services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services. 

• Marketing

Most information we collect about you comes from our direct interactions with you. When you register, we combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services. 

Sharing of Personal Information

As a local organization offering a range of products and services, with business processes, along with standards and procedures, for consistent protection of personal information. 

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of XPAND, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

How to contact us

If you have a question related to this Privacy Statement, please contact us by sending mail to info@xpanduae.com. Your message will be forwarded to the appropriate member of Xpand data privacy team.